NAGAP Webinar: Managing Tough Conversations through Verbal Aikido

The Mission of NAGAP is to support, advance and engage graduate enrollment professionals by promoting integrity, excellence and collaboration through education and professional development.


Tuesday, February 18, 2020 - 2:00pm to 3:00pm

Time Zone: 

  • Eastern Time

Verbal Aikido is a rhetorical method for encountering and redirecting verbal aggression. Using simple techniques, practitioners will learn how to redefine winning outcomes in conflict situations. The method is aimed to produce three results from tough conversations:  neither party loses face; neither party comes to emotional or physical harm; the relationship is as good or better after the conversation as it was before. Typical applications in the university setting include high-volume public contact positions, staff-to-staff conflict resolution, supervision of staff, and staff-faculty relations.

This session will be presented by Ken Hendrickson, Dean of the Graduate School at Sam Houston State University.  He is a twenty-five year veteran of the campus, having started in the department of history in 1994.  For the last seven years, he has worked in academic administration and has studied issues of leadership, work community, and communication.  He is a rated instructor in Verbal Aikido, having trained units and divisions and offered workshops at SHSU, Texas State University, and presentations at conferences.  Each year, the SHSU Graduate School sponsors Verbal Aikido @ SHSU, a week of activities teaching the principles of peaceful conflict resolution and cooperation. Hendrickson hopes to bring similar benefits to more campuses in Texas and around the country.