Experts Bureau

NAGAP’s Experts Bureau consists of higher education leaders with demonstrated organizational knowledge and specialized expertise in at least one of the identified “Core Competencies” of Graduate Enrollment Management (GEM.) The Experts Bureau has been selected for their ample experience, dedication to NAGAP and the GEM community, and their desire to share their knowledge with peers.

Experts Bureau members are available to respond to inquiries from NAGAP members, journalists, GEM-related vendors, and more. Members are also open to speaking engagements at conferences, on panels, and for other presentations. Please place all requests to [email protected].

Cammie Baker-Clancy

From working in a community college setting to progressing into the GEM field, Cammie has been working with adult students for over thirty years. She’s devoted her career to assisting adult learners in gaining access to higher education through innovative program development, partnership expansion, and pathways for students to obtain graduate-level credit for “life-long learning”. Cammie has served in multiple roles within the NAGAP organization, most recently on the Education Committee. She frequently presents on innovative credential development, and ethical issues in the admissions process and graduate enrollment management.
Director of Graduate Outreach and Admissions, School for Graduate Studies, SUNY Empire State College (NY)

Expertise: Academic Program/Credential Development

Christopher Turoski

Christopher Turoski’s experience in higher education has been primarily in the field of law, particularly patent law. Christopher can speak to program development, admissions policies and procedures, and legal rules and compliance procedures. His higher education presentations have focused on Intellectual Property review for STEM students and leveraging the GRE as an admissions tool.
Law Professor and Director of Patent Law Programs, University of Minnesota Law School (MN)

Expertise: Admissions Policies and Procedures, Academic Program Development

Donald Resnick

Donald has been serving in the Graduate Enrollment Management profession for nearly 40 years. Throughout his years, Donald has brought to the forefront the importance and need to recognize that a student’s success is linked to each and every avenue of the student’s experience; from their initial outreach as a prospect, through their application process, from academic advising, to student life, nurturing a student through their life-cycle is the key to a successful graduate. Donald's extensive experience in admission, marketing, enrollment management, student success, and institutional research includes positions at New York University, Hofstra University, Drexel University, and the City University of New York. During his time as a NAGAP member, he has held a number of positions within the organization, one of which was President. In 2006, he was awarded its inaugural Distinguished Service Award, the organization's highest honor. Donald holds an MBA in Industrial/Organizational Psychology from Baruch College and has completed doctoral-level coursework in clinical neuropsychology at Drexel University.
Special Advisor to the President, Enrollment and Success, The New School (NY)
Expertise: Student Enrollment and Success, Ethics

James Crane

James Crane has spent twenty years in Graduate Enrollment Management and during that time, has served as President of NAGAP for two terms. James concentrates his efforts on removing silos and highlighting the student experience in graduate education. He regularly works with faculty at his institution to bring to light the importance of graduate programs on his campus as it intertwines with the undergraduate population. James has extensive work in the graduate student life cycle and creating successful student outcomes.
Assistant Dean, Graduate Studies, Brigham Young University (UT)
Expertise: Graduate Student Lifecycle and International Student Recruitment and Retention

Julie Deland

Ms. Deland is the Immediate Past President of NAGAP and has been working in graduate enrollment management (GEM) for nearly 20 years, all of which have been at the Harvard Graduate School of Education (HGSE). As Director of Admissions at HGSE, Ms. Deland’s office is responsible for marketing and recruitment; application processing, evaluation, and notification; and yield initiatives. Beyond that, she is passionate and knowledgeable about admissions and enrollment policies, enrollment management strategy, and staff and personal development. Ms. Deland has presented regularly at NAGAP on various topics including virtual recruitment strategies, international enrollment management, implementation of GEM models, collaboration across enrollment and student services offices, and facilitating conversations on creating innovative and collaborative solutions to pressing challenges.
Director of Admissions, Harvard Graduate School of Education (MA)
Expertise: Staff Professional Development, Admissions Policies and Procedures

Dave Fletcher

Dave Fletcher has served in a number of capacities within the NAGAP organization over his twenty years in GEM and continues to serve today on the Publications and Education Committees. His doctoral work focused on diversity and inclusion in higher education, in particular the study of sexual orientation nondiscrimination in U.S. Catholic higher education. While Dave has presented on this topic at a variety of conferences, he also has a specific interest in assisting colleges and universities with the development of policy and the use of appropriate language regarding diversity and inclusion. He also has extensive knowledge of recruitment and admissions practices in GEM and more recently in podiatric medicine.
Director of Admissions, School of Podiatric Medicine, Barry University (FL)
Expertise: Diversity and Inclusion, Podiatric Medicine

Marcus Hanscom

In his nearly fifteen years in Graduate Enrollment Management, Mr. Hanscom’s experience is vast. He is well versed in ways to market to, recruit, and enroll adult students for graduate study within undergraduate-central campuses using unique and state-of-the art techniques and technologies. Marcus has served in numerous roles within the NAGAP organization from the founding President of NEGAP (New England Chapter) to several terms on the Governing Board. Mr. Hanscom frequently presents on operations and marketing strategies for adult and graduate students.
Director of Graduate Admission, Roger Williams University (RI)

Expertise: Marketing and Recruitment, Operations and Technologies

Kristen Sterba

Kristen Sterba has been serving in GEM for over 15 years with acute experience in admissions and biomedical science recruitment. Ms. Sterba transitioned to student services and academic affairs early in her career, which has allowed her to dive deeply into programs that she has overseen, policies she has written, and students she monitors from their academics into their professions. Ms. Sterba has served on the NAGAP Board in numerous capacities, most recently as Chair for Special Projects, Policies and Procedures. Ms. Sterba’s Ph.D. is in Biochemistry and Molecular Biology.
Associate Provost for Students and Administration, University of Arkansas Medical Sciences

Expertise: Admissions and Recruitment for biomedical sciences, academic policy, student affairs, reporting (grants, IPEDS, etc.)


Joseph Paris

Joseph Paris has eight years of Graduate Enrollment Management experience during which time he has successfully developed and implemented marketing plans to increase enrollment in a highly competitive market. Throughout Joseph’s eight years in GEM, he has focused on brand development, strategic enrollment management planning, social media marketing, and tuition discounting strategies, particularly leveraging financial support to meet revenue, tuition, and enrollment goals. His doctoral work explored the validity of motivational-developmental dimensions (in lieu of standardized tests) and the extent to which they are predictive of student outcomes.
Assistant Professor of Higher Education, Temple University

Expertise: Brand development, social media marketing, strategic enrollment management planning, tuition discounting development

Anthony Perez

Anthony “Tony” Perez most recently served within the NAGAP organization through the Midwestern regional chapter, MAGAP, as Treasurer before joining the Experts Bureau. Tony is knowledgeable in marketing and brand awareness and leveraging alumni in the recruitment process. Tony spent time within his organization as the Interim Director in the Office of Alumni Relations. During that period, Tony introduced a networking platform where the alumni of his college can engage with current students as well as learn about additional engagement opportunities.
Associate Director, Medical College of Wisconsin (WI)

Expertise: Alumni Relations

Fran Reed

In Ms. Reed’s two decades in Graduate Enrollment Management, she’s been intricately involved in marketing and recruitment through in-bound marketing campaigns. Ms. Reed oversees both undergraduate and graduate staff thus creating symmetry between the two offices yet acknowledging them as having different needs. Through this, though, she has developed recruitment plans that span high school through college for graduate enrollment with proven results. Ms. Reed has co-presented a number of times on the topics of digital advertising, inbound marketing, personalized marketing, and student enrollment.
Vice President of Enrollment and Marketing, Neumann University (PA)

Expertise: Marketing and Recruitment, Staff Professional Development