Description:

How effectively a manager will perform on the job cannot be predicted by the number of degrees they hold, their grades, or experience level within any number of departments or organizations. Unfortunately, most managers are not taught in formal education programs what they most need to know to effectively operate an organization. While several models for “good” supervision in student affairs are described in the literature (Upcraft, 1988; Winston & Creamer, 1998, Janosik et al., 2003; Stock-Ward & Javorek, 2003), none provide sufficient context to address the complex nature of higher education organizations or meet the goals and objectives outlined of a particular functional area. Drawing from the experience of two new mid-level managers in Graduate Admission(s) and Student Affairs offices, this session will review change management models and the infrastructure that was implemented to create a fully functional, efficient, student centered organization. Participants will return to their organizations with new strategies and skills to become more effective leaders.